Toward sustainability management closely linked to business activities

In the interest of addressing sustainability management, Toshiba Tec has established Materiality (key issues) underpinned by its Sustainability Policy and strives to achieve its goals through a promotional structure. In fiscal 2024, we restructured our organization to further advance sustainability activities within business divisions. This will promote understanding within business divisions, leading to steady progress with specific initiatives on site. These initiatives will enable us to respond to societal needs more than ever and aim to boost our corporate value.An example of the important sustainability issues we are addressing is the reduction of greenhouse gas (GHG) emissions in our business activities. We have achieved our reduction targets for emissions in our business activities (Scope 1 and 2), and are also endeavoring to mitigate indirect emissions (Scope 3) from the use of products we sell. Additionally, in recent years, initiatives toward a circular economy have expanded because of increased use of recycled plastic in MFP products.In addition, one of the social issues on which we are focused is the reduction of paper consumption. In fiscal 2024, the 10th anniversary of the Smart Receipt^® electronic receipt service, approximately 75 million electronic receipts were issued. This rep-resents the elimination of approximately 75 million paper receipts. Moreover, reduced paper receipt issuance costs at participatingstores and heightened shopping convenience have led to a steady increase in the number of members and participating stores, spreading the “Smart Receipt^® circle = paper resource reduction circle” nationwide.

Strengthening human capital initiatives toward human resources we are aiming for

We are focusing on human resource enhancement and culture reform as measures to cultivate the human resources we are aiming for toward becoming a global top solution partner. With regard to human resource enhancement, we are augmenting English language skills and cross-cultural understanding—in addition to continuing to promote diversity—to cultivate human resources who can head up our global strategy. Looking at culture reform, we are implementing measures to foster a culture of honest dialogue, one of our goals, by continuing to conduct annual employee sur veys (TEAM Sur veys) and holding companywide Offsite Meetings* where employees can speak openly. In addition to management actively participating, incorporating Offsite Meetings into all organizations, levels, and groups helps foster a corporate culture where everyone can work with enthusiasm, creating a comfortable work environment.

Further contribution to resolving social issues

In addition to addressing climate change and the circular economy through our products, we are promoting the use of new technologies including generative AI as well as solution creation with our partner companies through co-creation platforms. We have already generated several examples of co-creation. By linking our POS system with apps provided by our partners, for instance, we can improve operational efficiency, opening up unprecedented new possibilities for growth and development.Going forward, we will align the value we can provide with social issues and challenges faced by customers more than we have in the past, and cooperate with our partners to implement our management philosophy of “Creating with You” and contribute to the resolution of social issues.

Sustainability promotion structure