Towards sustainable growth in an era of change

There is continued uncertainty in the global economy, and the domestic economy is being impacted by high energy prices and logistical disruptions. Meanwhile, AI and other cutting-edge technologies are causing major changes in industries and workstyles, and companies are being urged to take stronger measures to reduce carbon emissions and adopt sustainability management. In this era of change, the Toshiba Tec Group is implementing various measures aimed at sustainable growth under the basic policy of its Mid-Term Business Plan (FY2024 to FY2026), which is to become a global top solutions partner by generating new value through co-creation with the aim of contributing to the resolution of social issues.

Expansion of touchpoints through new businesses

ELERA^®, a global platform our company is undertaking as a new business initiative, is expanding its scale as a business foundation for future growth. In Japan, touchpoints have expanded with the increase in the number of subscribers and stores. Overseas, ELERA sales more than doubled year on year, advancing its expansion as a global commerce platform. It is possible to promote DX in the retail industry through the integration of the vast volume of data and services aggregated on ELERA. We will strive to contribute to resolving social issues by fully leveraging our global touchpoints—our strength—and aim to become a global top solution partner.

Toshiba Tec’s touchpoints（top global share^＊）

• Eight of Japan’s top 10 retailers are our customers
• Seven of the top 10 U.S. retailers are our customers
• Four of Europe’s top 10 retailers are our customers
• MFPs in operation all over the world Approx. 1.40 million units

＊Source: Global EPOS and Self-Checkout 2024, RBR Data Services. Install base TOSHIBA and Toshiba Tec POS terminals and self-checkout systems

New value creation through the establishment of a new company

In October 2024, a new company called Gyainamics was launched to support the promotion of DX in the retail industry. Leveraging our long-established POS data analysis technology and advanced AI technology and human resources allows us to convert the vast volume of real data buried in POS registers into a more valuable form. This will enable us to create new trends that will support the sustainable growth of retail companies and the development of society overall by providing powerful support for resolving the labor shortage and other chronic issues facing the whole retail industry, and developing products and services that customers genuinely want. Moreover, the realization of these initiatives is supported by a global software development structure, with development collaboration progressing through development standardization between Japan and the United States. With the establishment of Gyainamics and the bolstering of our software development capability, we will promote the creation of new value leveraging data and digital technology.

Strengthen stable revenue base and improve competitiveness

ETRIA Co., Ltd., a joint venture formed by Toshiba Tec Corporation and Ricoh Company, Ltd. to develop and manufacture MFPs, plans to integrate the development and manufacturing functions of the printer business of Oki Electric Industry Co., Ltd. in October 2025. This will enable us to further augment our development capability, boost profitability, and enhance competitiveness. In addition, in July 2024, we transferred our inkjet head business to RISO Technologies Corporation. The reorganization of our business portfolio promotes the strengthening of our stable revenue base.

Enhancing human resource to accelerate change; employees’ voices change the company

We recognize that the power of each of our employees is the most important factor in Toshiba Tec Group’s growth as a company, including our ability to cope with change and expand into new businesses. Based on the idea that “People are Our Assets,” we remain committed to our investment in people and our focus on reforming the culture. While continuing to promote diversity that allows women, young people, seniors, and others to play active roles, by focusing on developing global and DX human resources with advanced DX skills and mindsets who can utilize generative AI to boost internal operational efficiency and contribute to customer co-creation, we are striving to cultivate human resources who can drive forward business transformation and corporate reform, and ultimately contribute to our goal of becoming a global top solutions partner.

Toward further collaboration and co-creation

Our goal of sustainability management is, through our business activities, to improve the environment and society now and going forward. And it is not just Toshiba Tec Group that will expand the possibilities for solutions, but collaboration with all kinds of companies around the world. We will form a consortium for vertical integration consisting of a range of different industries, and while satisfying the expectations of our customers and partners to an unprecedented degree, we will strive to create new value through co-creation, aiming to become a global top solutions partner that contributes to the resolution of social issues.