CEO Message
Hironobu Nishikori
President and Chief Executive Officer
Towards sustainable growth in an era of change
We are presently faced with environmental changes and complex social challenges on a global scale, including the effects of climate change due to increasing greenhouse gas concentrations, rising prices and goods shortages caused by geopolitical conflicts, and delays in logistics. Meanwhile, in the field of technology, AI technology has made tremendous progress, and its presence is now palpable in our daily lives. In this era of rapid change, we aim to contribute to resolving social issues by providing new value in distribution and offices worldwide as a “global top solutions partner” through our company's strengths and engaging in co-creation activities along with our customers.
Expansion of new business areas
We are developing a new business with the goal of developing AI and a platform coupled together as a set to drive forward the provision of DX solutions to resolve issues experienced by customers. Through the integration of various data, we believe we can contribute to marketing applications as well as to social issues such as logistics that lead to reduced greenhouse gas (GHG) emissions and the resolution of the shortage of labor. In this way, we are aiming for a data-connected world by reinforcing DX support through AI and data science and engaging in co-creation with all areas of the value chain.
Enhancing human resource to accelerate change; employees' voices change the company
We recognize that the power of all of our employees is the most important factor in Toshiba TEC Group's growth as a company, including our ability to cope with change and expand into new businesses. Based on the idea that “People are Our Assets,” we remain committed to our investment in people and our focus on reforming the culture. With regard to the promotion of diversity, we continue and accelerate the creation of an environment in which women, younger people, seniors, and others are able to play active roles, while also striving to cultivate human resources who can adapt to change by augmenting reskilling education and developing human resources with AI expertise. Moreover, we conduct an annual survey with the focus being on improving engagement. Each time, senior management carefully review the more than 3,000 free responses received from employees, and action plans are subsequently formulated and implemented. Management and employees will continue collaborating on efforts to accomplish internal reform to turn the company into a better place to work.
Promoting sustainability in business activities
One of the social issues on which we are focused is the reduction of paper consumption. The Smart Receipt electronic receipt service enables the provision of receipts issued at checkout in the form of data instead of paper. This resulted in a reduction of 56 million paper receipts in fiscal 2023. Moreover, it also enhances the convenience of shopping and reduces paper receipt issuing costs at stores where the system is installed. The number of members and stores that have adopted the system are growing steadily, and we will continue expanding the circle of smart receipts throughout Japan and, together with our partners, bolster our contribution to the global environment.
Toward further collaboration and co-creation
Our goal of sustainability management is, through our business activities, to improve the environment and society now and going forward. And it is not just Toshiba TEC Group that will expand the possibilities for solutions, but collaboration with all kinds of companies around the world. We believe that our mission is to create an ecosystem consortium comprising various industries to satisfy the expectations of our customers and partners to an unprecedented degree, and to contribute to the resolution of social issues.
We will co-create a new future for retail and office
