CASE STUDY

Cross-Channel Integration of Products and Services to Deliver Holistic Solutions

How is Toshiba different? Instead of the traditional approach of simply selling a printer, Toshiba delivers a total solution built on its long experience working with the logistics industry and its strong technology background.

“The desire to have one point of contact for hardware is a growing trend among businesses,” explains Toshiba Australia Auto ID Channel Manager Rachel Barton.

Toshiba takes care of service delivery without burdening your IT team. You are guaranteed customized service including full reporting and the appointment of a Toshiba Client Services Manager who runs the program.

With our enhanced solutions and methodologies, you not only reduce costs and improve workflow, you also see increased productivity and can manage complex environments more effectively.

Pilot Pens Australia Experiences Powerful Impact

Leading pen manufacturer Pilot Pens Australia wanted to improve its internal workflows to reduce costs and enhance overall efficiency. They also wanted to adopt environmentally sustainable processes.

Pilot Pen General Manager of Finance and Administration Paul Astbury wanted to do something about the amount of paper used by his organization, particularly the accumulation of picking slips.

“We print 500 picking slips a day which turns into reams and reams of paper,” Astbury says. “These ended up in leaver arch folders, on shelves which turned into archives, and into boxes and boxes, which transform into pallets sitting on the shelf in the warehouse.”

Thorough evaluation of work processes

By word of mouth, Pilot heard about Toshiba's Paper Reusing System and how it benefited other businesses. Pilot brought in Toshiba to evaluate the company’s current work processes. Toshiba assessed their needs within the warehouse and determined how best to achieve their business goals.

Toshiba installed the Paper Reusing System (e-STUDIO306LP), the only multifunctional printer in the world to contain an erasable toner that allows users to print documents, erase them and then reuse the paper.

Pilot's 306LP was set up to permit printing up to 10 times on a single sheet of paper before it would need to be discarded. Toshiba implemented a workflow to automatically scan documents before erasing them, while archiving all their content to the server.

Immediately and powerfully effective – good for the environment

The Paper Reusing System's impact was immediate and powerful: “Paper savings of over 80 per cent in the warehouse has had a positive effect on our CSR and Environmental footprint,” says Managing Director Scott Thornton.

Paul Astbury, General Manager, Finance & Administration noticed how staff's attitudes and approach to paper processes changed too. The new technology and implementation transformed Pilot’s company culture.

“It’s been a cultural shift”

"Since implementing the Toshiba, we don't need to feel guilty when we print anymore. It allows us to print our internal documents and then scan them, re-print them again if need be. It also allows us to electronically file all our documents,” says Astbury. “That eliminates all those other archive boxes and the palletization of those archive boxes. So really for us it has been a cultural shift in the way we changed our processes. We improved what we were doing, and it's good for the environment.”

“Buying the first machine was a good opportunity to see how it really worked and I’ve got to say, the product does work,” adds Scott Thornton. “It works in our warehouse environment and it’s working right through our whole business.”

A partnership that transforms your organization

Ask Toshiba Tec how we can help your organization. We uncover the hidden costs associated with all of your output devices - copiers, printers, scanners, and faxes - and discover cost-saving opportunities throughout your entire organization. Then we implement an end-to-end solution that frees up your managerial resources, improves staff working conditions, reduces your carbon footprint, and enhances your bottom line. Contact us now. It could be the beginning of a partnership that transforms your organization, just like it did Pilot Pen’s.