About Personal Data Protection at Toshiba Tec

Toshiba Tec responds to customer requests and inquiries concerning the disclosure, correction, or cessation of use of personal data, as follows:
Customers who have recorded personal data on a website screen or in connection with the purchase of products or services are requested to refer to the Inquiry List and contact the relevant division of Toshiba Tec.
In cases where a written response is required, refer to Procedures concerning Requests for Disclosure and send a written request. Please note that Toshiba Tec charges a fee for requests for disclosure or notification of intended use.
For other products and services.
Before making an inquiry, be sure to read Important Considerations before Making an Inquiry.

Inquiry Input Form

Please use the Input From when the point of contact is unclear or for Inquiries Concerning Personal Data Protection at Toshiba Tec's Personal Data Protection Policy in general.

Personal data received from customers at the time of inquiries is protected by SSL encryption. It may not be possible to access the page from browsers that do not support SSL or from an intranet due to firewall settings.



Telephone inquiries concerning personal data protection are accepted between 9:00 AM and 5:00 PM on weekdays.

Inportant Considerations before Making an Inquiry

You should make your inquiry after consenting to the following:

  • We use your personal data for the purpose of replying to you and providing information.
  • Our own and Toshiba's affiliated companies as well as third party contractors may use the personal data to the extent necessary to carry out such purpose.
  • You can request us at any time to disclose, correct or delete any personal data on you that we retain. Please contact us using the above form.
  • In case we need to contact you other than by e-mail, please provide all the information requested below.
  • We aim to reply to you at earliest possible. However, please note that it may take time to respond and that we may not be able to answer your inquiry depending on its nature.
  • Children under 16 years old are requested to make an inquiry after receiving the consent of their parents or guardians.
  • For inquiries received on Saturday, Sundays, or during company holidays, we will reply on the earliest working day.
  • For more details, please read Toshiba Tec Corporation's Privacy Policy.