Customer: Quality and Safety

We are promoting quality assurance activities throughout the company, based on the voice of customers.

Safety and Reliability by Prevention of Occurrence

Precisely capturing the voice of customers (VOC) and offering quality and services beyond customers' expectations. This is the source of customer trust. During the product development phase, we assume every possible usage environment and condition, evaluate the design fully using simulations and quality engineering, and conduct evaluation tests on the actual product or system, as well as predict the product modes in which failures or accidents may occur to prevent them from occurring. As a result, we achieved a reduction in failures after installation and delivery of advanced safety and reliability to customers.

Design Review to evaluate the functions and reliability of the product and Product Safety Review are both implemented in each of the phases of product planning, design, development, manufacturing and distribution, and they are the base of quality management of TOSHIBA TEC Corporation and a marker of our commitment to safety and reliability. We strive to manufacture safe products through the Persona-Scenario method to prevent accidents, risk assessment using R-Map and activities to foster a quality-centered corporate culture, as well as comply with laws and regulations inside and outside Japan, such as the Electrical Appliance and Material Safety Law.

These efforts have been highly evaluated, which resulted in us winning the METI Minister Award as the Best Contributor to Product Safety in fiscal 2009.

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Safety Support

TOSHIBA TEC Corporation prepares service systems on a worldwide basis as well as in Japan, to enable customers to always use the products in their best condition. The voice of customers, received at help desks or during visits for periodical maintenance or repairs, is immensely valuable for TOSHIBA TEC Corporation.

In the event that information regarding a serious product accident is sent to us, we are well-positioned to respond to the accident quickly and with sincerity, in accordance with instructions set out by the president and CEO. At this time, the chief quality officer (CQO) is responsible for implementation.

Development of Human Resources and Quality-Centered Company Culture

TOSHIBA TEC Corporation is developing specialists in product safety, reliability and risk assessment. Under the leadership of these specialists, we will continue to make efforts for higher levels of safety and reliability, on the basis of the "TOSHIBA TEC Group's Basic Policy on Product Safety."

Also we provide education to engineers to allow them to acquire basic skills and standards of conduct related to quality, reliability, safety, compliance and engineering ethics. In fiscal 2009, the "Product Safety Seminar," "Safety Laws and Standards Seminar," "Reliability Seminar," "Quality Engineering Seminar," "Education of Quality Assurance Basics" and "Ethics Education for Engineers" were held.