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Customers & TOSHIBA TEC Corporation
The TOSHIBA TEC Group exercises its business activities, while giving top priority to providing products and services, which satisfy and please customers from the customers' point of view.
<Customers>...Valuing the Voice of Customers
"We aim to provide timely products and services with reliable quality and functions as well as high user-friendliness, creating value with our customer in mind through our superior proprietary technology and in collaboration with the world's best partners." is defined in the TOSHIBA TEC Group's Corporate Philosophy.
The TOSHIBA TEC Group exercises its business activities, while giving top priority to providing products and services, which satisfy and please customers. From this perspective, each employee needs to think and behave from the customers' point of view, by asking himself or herself what customers want and what value is important for customers, to realize this ideal stance.
Customer Satisfaction Policy
The TOSHIBA TEC Group aims to deliver maximum customer satisfaction (CS) in terms of products, systems and services and communication with customers based on the "TOSHIBA Group CS Promotion Policy" established in 2003.
Customer Satisfaction Promotion Committee
"TOSHIBA Group Customer Satisfaction Promotion Policy"
We make the voice of customers the starting point for all ideas and provide products, systems and services that deliver customer satisfaction.
- We provide products, systems and services that are safe and reliable.
- We respond to requests and inquiries from customers sincerely, rapidly and appropriately.
- We value the voice of customers and endeavor to develop and improve products, systems and services to deliver customer satisfaction.
- We provide appropriate information to customers.
- We protect personal data provided by customers.
Improvements in Customer Satisfaction
Partnership with Affiliates
TOSHIBA TEC Corporation works on improvements to increase customer satisfaction while sharing information in partnership with TEC Engineering Corporation responsible for maintaining and servicing the retail solution equipment, and TOSHIBA TEC Business Solutions Corporation responsible for maintaining and servicing the document systems equipment.
Partnership with TOSHIBA Corporation
TOSHIBA TEC Corporation periodically exchanges information with the Toshiba Customer Information Center and CS Promotion Center to improve the quality of the TOSHIBA Group's response and support.
TE Contact Center™
TEC Engineering TE Contact Center™ of TEC Engineering Corporation promptly provides solution support regarding POS systems through network computing, allowing its customers to be constantly in contact with TEC Engineering Corporation. Through help desk operations and one-stop services, where network technologies are integrated and IT technologies are utilized, TEC Engineering TE Contact Center™ provides face-to-face solution support best suited for customers.
Service Network
TEC Engineering Corporation appoints a total of about 800 prominent engineers to over 150 locations throughout Japan, and always provides prompt and accurate services to its customers.
