Quality Management

Pledge to ensure reliable quality
We are committed to performing thorough quality assurance to provide safe and high-quality products from a customer's point of view.

Corporate-wide Quality Assurance System

We make the voice of customers the starting point for all ideas and provide products, systems and services that customers can use with ease and confidence.
In June 2007, the "Chief Quality Officer" was established to further define quality responsibilities and reinforce the quality assurance system. The "Chief Quality Officer" strictly oversees quality and product safety throughout the product life cycle from development and manufacturing to disposal.
All possible measures are taken for our products. However, in the event of a product accident, our top management provides a quick decision, to respond to the accident with promptness and sincerity while maintaining the system to provide appropriate quality information to customers.
Under the strong-willed top management, each employee strives to perform thorough quality assurance in every division and area such as product planning, design, procurement, manufacturing, sales and service.

Top Priority to Customer Safety

TOSHIBA TEC Corporation gives top priority to providing safe products to customers.
We evaluate functions and reliability, as well as perform a design review at each stage throughout the product life cycle to ensure quality. In particular, we perform evaluations on product safety to implement strict reviews and certification.
We provide products while defining strict standards and performing evaluations, in compliance with laws and regulations on product safety.
We also devote our energies to providing information including proper usage, notes for long-term use, operator's manuals, websites and direct explanations by service technicians.

To Continue Providing High-quality Products

All employees including new and experienced employees are required to maintain a high awareness of quality and product safety, to continuously provide high-quality products to customers.
TOSHIBA TEC Corporation works on raising its employees' quality awareness, while thoroughly complying with engineering laws and regulations, implementing quality innovation using Six Sigma methods, and fostering engineers specializing in product safety and reliability.
In fiscal 2007, "Total Quality Seminar" and "Education on the Electrical Appliance and Material Safety Law" were provided for engineers.